Refund and Returns Policy

REFUND & RETURN POLICY

Last Updated: 01/05/2026

Thank you for shopping with Zolma Cabinet. We strive to ensure customer satisfaction with every purchase. Please read our Refund & Return Policy carefully before making a purchase.

1. RETURN ELIGIBILITY

Customers may request a return within [7/14/30] days from the date of receiving the item.

To be eligible for a return, the item must:

Be unused and in original condition
Be in the original packaging
Include all accessories, manuals, and free gifts (if any)
Not be damaged due to misuse or improper handling

2. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

Sale or clearance items
Customized or personalized products
Gift cards or vouchers
Digital products or downloadable items
Items damaged by customer misuse
Products marked as non-returnable

3. DAMAGED OR WRONG ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within [48 hours / 7 days] of receiving your order.

Please provide:

Your order number
Photos or videos of the item
Description of the issue

We will review the case and provide a replacement, exchange, or refund where applicable.

4. RETURN PROCESS

To request a return, please contact our customer support team at:

Email: oneoffi.store@gmail.com
Phone: 017 – 281 3716

Once your return request is approved, we will provide instructions for returning the item.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

5. REFUNDS

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within [7–14] business days.

Processing times may vary depending on your payment provider or bank.

6. EXCHANGES

We only replace items if they are defective, damaged, or incorrect.

Exchange requests are subject to product availability.

7. ORDER CANCELLATION

Orders may only be cancelled before they are processed or shipped.

Once the order has been shipped, cancellation requests may not be accepted.

8. LATE OR MISSING REFUNDS

If you have not received your refund after the stated processing period:

Check your bank account again
Contact your credit card company or payment provider
Contact your bank as processing times may vary

If you still have not received your refund, please contact us.

9. CONTACT US

If you have any questions regarding this Refund & Return Policy, please contact us:

ZOLMA CABINET SDN. BHD. (1676137-T)
Website: [Website URL]
Email: oneoffi.store@gmail.com
Phone: 017 – 281 3716
Address: 1251-1252, Jalan Sri Putri 3/4, Taman Seri Putri, 81000 Kulai, Johor Darul Ta’zim